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Terms and conditions

These Terms and Conditions govern your use of Rainup and its services. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our webshop or contact us.

1. products & orders

1.1 product description

We strive to provide accurate and detailed information about our products. However, we do not warrant that the descriptions are error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time and without prior notice.

1.2 orders

By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel an order if we suspect fraudulent activities or for any other reason at our discretion.

2. prices & payment

2.1 pricing

All prices displayed on our webshop are in the currency indicated and are exclusive of any applicable taxes unless otherwise stated.

2.2 payment

Payment methods accepted will be displayed on our website and webshop. You are responsible for ensuring the accuracy of payment details and ensuring that sufficient funds are available to complete the transaction.

3. shipping & delivery

3.1 shipping

We will make reasonable efforts to deliver the products within the estimated timeframe. However, we cannot guarantee delivery dates or times. We will always strive to schedule deliveries in such a way that transportation will have a minimal impact on our climate.

3.2 risk of loss

The risk of loss or damage to the products passes to you upon delivery. It is your responsibility to ensure that the shipping address provided is accurate and secure. When delivered, the order is your responsibility.

4. returns & refunds

4.1 return policy

If you are not satisfied with your purchase, you may be eligible to return the product within a specified period. Be aware that this option is excluded for personalized orders. Please refer to our Returns and Refunds Policy on our webshop for detailed instructions.

4.2 refunds

Refunds will be issued in accordance with our Returns and Refunds Policy. We reserve the right to refuse a refund if the returned product is damaged or does not meet the specified conditions.

5. intellectual property

5.1 ownership

All intellectual property rights related to the webshop, including but not limited to content, logos, trademarks, and images, are either owned by The Goodd Company or used with permission from the respective owners.

5.2 restricted use

You are not permitted to use, reproduce, modify, or distribute any copyrighted material without our prior written consent.

6. limitation of liability

We shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of our webshop, products, or services. Our total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the total amount paid by you for the purchased product or service.

Rainup’s services are strictly limited to the supply of products and related sales activities. It does not offer any tailor-made professional advice or consultation related to product installation or usage. It is the responsibility of the customer to ensure proper and safe installation of the purchased products. Rainup does not participate in or oversees the installation process, and therefore, it cannot be held responsible for any errors, damages, or issues that may arise during or because of the installation, including but not limited to leaks, malfunctions, or other installation-related problems.


Rainup does not provide any professional advice, recommendations, or guidance related to water management, plumbing, or installation processes. Customers are advised to seek independent, qualified professionals or experts for any rooftop installation or product-related advice. Rainup offers warranties on its products, which are limited to product defects and malfunctions and do not cover installation-related issues or damages. By using this webshop and purchasing products from Rainup, you acknowledge and agree to the terms of this disclaimer. It is your responsibility to read and understand these terms and conditions before making a purchase. Rainup shall not be liable for any losses, damages, or claims arising from product installation or misuse.

7. privacy & data protection

We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for more details.

8. governing law & jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with The Netherlands commercial court. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of this court.

amendments to terms & conditions

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

If you have any questions or concerns about these Terms and Conditions, please do not hesitate to contact us.

for more information, please make contact with our support team